Shipping policy

 

Shipping & Delivery Policy

Last Updated: August 2026

Thank you for shopping with Snuggleberry. We aim to get your little one’s essentials to you as quickly and safely as possible.

This policy should be read together with our Returns & Refunds Policy and is subject to applicable South African consumer law.

Standard Delivery

Our estimated standard delivery timeframe is:

8–11 business days

Orders are shipped using Aramex Store-to-Door and delivered to the delivery address supplied by the customer at checkout.

Business days exclude weekends and South African public holidays.

Order Processing

Orders are processed as quickly as reasonably possible after successful payment and order confirmation.

The estimated 8–11 business day delivery period is a delivery estimate and may be affected by courier operations, public holidays, peak shopping periods or circumstances outside Snuggleberry's reasonable control.

Courier Delays

Once an order has been handed to Aramex, delivery is carried out by the courier.

While Snuggleberry will make reasonable efforts to assist customers with delayed parcels, we cannot guarantee courier delivery dates and, to the maximum extent permitted by South African law, will not be liable for delays caused by Aramex or circumstances outside our reasonable control.

These may include:

  • Courier network delays;

  • Severe weather;

  • Road closures or transport disruptions;

  • Strikes or industrial action;

  • Public holidays;

  • Peak-season congestion;

  • Load shedding or infrastructure disruptions;

  • Natural disasters;

  • Incorrect or incomplete delivery information supplied by the customer; or

  • Other circumstances reasonably beyond our control.

Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded under South African law.

Tracking Your Order

Once tracking information becomes available, it may be sent to the email address or contact details provided with your order.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the parcel where necessary.

Delivery Address

Customers are responsible for providing a complete and accurate physical delivery address at checkout.

Please ensure that your:

  • Street address;

  • Suburb;

  • City or town;

  • Province;

  • Postal code; and

  • Contact number

are correct before completing your purchase.

Snuggleberry cannot guarantee that an address can be changed once an order has been processed or dispatched.

Incorrect or Incomplete Addresses

If a parcel cannot be delivered because incorrect or incomplete delivery information was supplied by the customer, the customer may be responsible for reasonable redelivery or return-to-sender charges where permitted by law.

If you notice an error in your delivery information, please contact Snuggleberry as soon as possible.

Failed Delivery Attempts

Customers are responsible for ensuring that the delivery location is accessible and that the courier can reasonably complete delivery.

Where a parcel is returned because delivery could not be completed due to circumstances attributable to the customer, reasonable additional delivery charges may apply before the order is resent.

This does not apply where the failed delivery was caused by Snuggleberry, the courier, or where applicable law provides otherwise.

Delayed Orders

If your order has not arrived after the estimated 8–11 business day period, please contact Snuggleberry Customer Care with your order number.

We will make reasonable efforts to assist with tracking and, where appropriate, raise an enquiry with Aramex.

A delay does not automatically mean that a parcel has been lost.

Lost Parcels

If a parcel appears to have been lost during transit, please contact us so that the matter can be investigated with the courier.

Where Snuggleberry is legally responsible for the loss or applicable consumer legislation provides you with a remedy, we will honour those obligations.

Damaged Deliveries

If your parcel arrives visibly damaged, please photograph the parcel and product as soon as reasonably possible and contact us.

Please provide:

  • Your order number;

  • Photographs of the external packaging;

  • Photographs of the damaged product; and

  • A description of the issue.

This information helps us investigate the matter with the courier.

Delivery Estimates Are Not Guarantees

Unless Snuggleberry expressly agrees otherwise, delivery dates and the 8–11 business day timeframe are estimates rather than guaranteed delivery dates.

We will not be responsible for courier delays or events outside our reasonable control to the extent permitted by law.

South African Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or waive any right or remedy that a consumer has under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or other applicable South African legislation.

Where this policy conflicts with a mandatory provision of South African law, the applicable legislation will prevail.

Snuggleberry
Little essentials for life's biggest little moments. 💜